Privacy Policy And Data Protection Framework
Effective Date: August 27, 2026 | Last Updated: August 27, 2026
At TowingFriends.com, we prioritize your trust and are committed to protecting your personal information. This Privacy Policy explains how TowingFriends collects, uses, discloses, and safeguards your personal data when you visit our website, utilize our emergency matching registry, or submit a request for roadside assistance. We operate an independent emergency referral platform designed to rapidly connect stranded motorists with verified local tow providers operating in their vicinity.
By accessing our website or submitting your information through our request portal, you agree to the collection and use of your data in accordance with this comprehensive policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or device. We collect this information directly from you when you submit our emergency lead form, as well as automatically through automated browser technologies.
Information Provided Directly By You
Geographic Location Data
Your five digit zip code and specific location information entered into our request form to identify active local service providers.
Service Details
The precise roadside assistance category selected, such as Towing, Flatbed Towing, Heavy Duty Towing, Jump Starts, Lockouts, Tire Changes, or Winch outs.
Contact Identifiers
Your first and last name, direct contact phone number, and optional email address submitted to facilitate immediate service dispatch.
Information Collected Automatically
Device and Usage Information
Internet Protocol address, operating system type, browser type, device identifiers, referring URL addresses, and timestamp data.
Cookies and Tracking Technologies
We utilize essential performance and analytical tools, including Google Analytics and Meta Pixel, to evaluate landing page performance and conversion efficiency.
How We Use Your Personal Information
We process your personal information strictly for legitimate business operations and emergency referral fulfillment. Specifically, your data is processed to:
Instantly route your emergency assistance request to verified local tow providers operating within your specified zip code.
Facilitate immediate telephone contact from dispatched local partners so they can confirm your exact vehicle coordinates and provide transparent binding cost quotes.
Verify request authenticity, prevent fraudulent submissions, and maintain security across our network.
Optimize paid advertising campaigns on Google Ads and Meta Ads by evaluating anonymous conversion events.
Comply with applicable legal obligations, court orders, or enforceable law enforcement requests.
Telephone Consumer Protection Act (TCPA) Express Consent Disclosure
By entering your phone number and clicking the primary request button on TowingFriends.com, you provide your explicit written consent for TowingFriends and our independent local towing network partners to contact you directly at the telephone number provided. This communication may occur via direct telephone calls, autodialed calls, artificial voice messages, or automated SMS text messages to assist with your roadside request.
You acknowledge that consent is not a required condition of purchasing any goods or services, and you may request assistance by calling local dispatchers directly. Standard cellular message and data rates may apply. You may opt out of future marketing communications at any time by replying STOP to any automated text message received.
Sharing And Disclosure Of Information
Because TowingFriends is an independent lead matching registry, we must transfer your request data to independent third party towing businesses in order to deliver the service you request. Here is how your data is shared:
Independent Towing Service Partners
When you submit a help request, your zip code, requested service, name, and phone number are instantly transmitted to vetted local towing providers in your territory who can provide fast assistance.
Technical Service Providers
We share data with trusted infrastructure vendors who host our website, manage database systems, execute analytics, and maintain platform security under strict confidentiality terms.
Legal and Regulatory Authorities
We may disclose personal information if required by law, subpoena, or government regulation, or when we believe disclosure is necessary to protect physical safety, defend legal rights, or prevent vehicle fraud.
Your Privacy Rights And Choices
If you reside in states with comprehensive privacy legislation, including California, Virginia, Colorado, Connecticut, or Utah, you possess specific rights regarding your personal information under state law.
Right To Know And Access
You have the right to request details regarding the categories and specific pieces of personal information we have collected about you, as well as the categories of third parties to whom it was disclosed.
Right To Request Deletion
You have the right to request that we delete personal information collected directly from you, subject to legal retention exceptions.
Right To Correct Inaccuracies
You have the right to request corrections to any inaccurate personal data maintained within our systems.
Right To Opt Out Of Sale Or Sharing
Under certain state privacy definitions, transferring your lead data to local tow operators may be classified as a sale or sharing of personal information. You have the absolute right to direct us not to sell or share your personal information.
Right To Non Discrimination
We will never discriminate against you, charge different fees, or deny services because you exercise any of your statutory privacy rights.
Updates To This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect operational changes, technical improvements, or legal revisions. Any updates will be posted directly to this URL with an updated Effective Date at the top of the page. We encourage you to review this policy periodically.
Contacting Our Data Protection Team
If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or how your personal information
is handled by TowingFriends, please reach out to our privacy compliance department:
Privacy Email
privacy@towingfriends.com
Support Inquiry Desk
support@towingfriends.com